Tuesday, July 5, 2016

How Mario Can Help You Save Customer Calls

The classic Mario games presented a way for people of all ages — adults included — to have some video game fun. Whether you prefer to play the games on a Nintendo 64, GameCube or Wii, you’re bound to have a good time.
Animated video game landscape
You can learn a lot from these games, like how to dodge a Koopa shell, or how to strategically maneuver around other characters. Even better, you can learn how to up your game with customer interactions. Wait, what? That’s right; Mario can help your business. Let a couple of our favorite Mario games teach you how.

Super Mario Bros.


Super Mario Bros. provides endless hours of obstacles and levels. Each world and villain creates a new way to challenge your gaming skills while helping Mario rescue Princess Toadstool from the evil Bowser.

Your company may have some Princess Toadstools that need to be saved too. The challenges you face when contacting customers probably aren’t turtle shells or fire-spewing plants, but poor call etiquette could be just as hefty a barrier blocking you from business prospects. Have no fear, there's a way you can rescue some of those mishandled calls.

Monitor your sales reps’ conversations when they’re talking to customers on the phone. By sitting in on calls or reviewing call recordings, you’ll be able to pinpoint what led to a lost customer and tailor employee training to limit that risk. As an alternative, you could outsource the call monitoring and have call evaluation professionals notify you of missed sales opportunities.

Mario Kart


Similar to Super Mario Bros., Mario Kart allows you to use devices such as banana peels, ink blots and Koopa shells to deter competing carts in the race. Mario Kart also has several racetracks with various hurdles such as icy roads and sand. Your business is also competing in a race. But instead of competing in a video game race, you’re seeing who can get to a potential customer the fastest. 

In Mario Kart it’s not unheard of to distract and sabotage competitors, but if you focus on boosting your speed and enhancing your abilities, you’re more likely get to the finish line the fastest. The same idea applies to your business. Instead of focusing on how to divert competitors, focus on how to reach customers the fastest. Since you’re 21 times more likely to qualify a lead by contacting them within 5 minutes versus 30 minutes, it’s imperative to increase your response time. To do so, dedicate an employee to lead response or invest in a tool that'll notify you of online leads. By increasing your response time, you’ll better your odds of winning the race to the customer.

What's your favorite Mario Game?