Monday, September 1, 2014

Saved by the Lead Management

Saved by the Bell cast
Courtesy of NBC Universal Television
With the new TV movie “The Unauthorized Saved by the Bell Story” soon to air on Lifetime, we’ve got the show that embodies the early '90s on our minds. Aired on NBC from 1989 to 1993, “Saved by the Bell” follows Zack Morris, Kelly Kapowski, Screech and gang through their shenanigans as they learn to balance school and their personal lives.

Even today, you’ve gotta love the show’s iconic hairstyles, “vintage” clothes and, best of all, its catchy theme song. While the song is probably best known for the awesome graphics that accompany it, we’ve actually noticed that the problems mentioned in the lyrics can be related to lead management problems.

In case you don’t see the connection right away, we’ll break it down for you and even offer some solutions. We’d like to apologize in advance for getting the song stuck in your head.

When I wake up in the morning and the alarm gives out a warning and I don’t think I’ll ever make it on time. By the time I grab my books and I give myself a look, I’m at the corner just in time to see the bus fly by.

We’ve all had times when we barely miss our leads, just like Zack barely misses the bus. When leads call, they may not always get in touch with you. They could get directed to the wrong department, your receptionist might be out to lunch or you could be away from your desk for a quick coffee refill. No matter the reason, it’s disappointing to lose a lead due to simple mishaps like these.

It’s all right, ’cause I’m saved by the bell!

Enhanced call completion could save your sale. It’s like having a virtual receptionist that doesn’t let you lose leads. It can route after-hours calls to customizable numbers and reroute calls that don’t get answered after a certain number of rings. With these tools, the next time leads call, you won’t have to worry about barely missing them.

If the teacher pops a test I know I’m in a mess and my dog ate all my homework last night. Riding low in my chair she won’t know that I’m there; if I can hand it in tomorrow it’ll be all right.

This is a situation we’ve all run into, both back in high school and in the workplace. It’s time to turn in the reports to the teacher (now manager), but you don’t have them ready! You’d love to know where your calls are coming from and the demographics of your callers, but it’s too overwhelming to collect that much data manually.

It’s all right, ’cause I’m saved by the bell!

You don’t have to hide from your boss by slouching in your chair! A call reporting tool can save the day. It will automatically record the demographic information of your callers, so you don’t have to spend hours recording it manually. You can then organize the data to make more informed targeting decisions. The data is compiled automatically in an easy-to-read report, so you’ll be prepared at a moment’s notice to hand it to your boss.

By implementing these lead management tools, you can be saved from the tricky situations similar to the ones Zack Morris encounters on the reg. Do you have any tricky situations we can help with? Let us know in the comments!