Three Ways to Improve Your Workplace Time Management Skills: Part 3 of 3

Now your workday is finally coming together. You have a detailed schedule, and you've learned to ask your coworkers for help so you're not overloaded. Those around you are starting to notice how motivated you are to increase your productivity and ultimately your success.

What if there were even one more way to maximize your time? (Hint: There is!)

Utilize Technology

Technology can be extremely beneficial in taking on tasks for you and relieving some of the pressure from your workload. Knowing how to use the tools you have access to and synchronizing them with your daily work routine can make life simpler in the long run.

For example, are you constantly switching between applications and looking up prospect information? Do you sometimes forget to enter phone leads into your CRM system when you're scrambling around on busy days? Reduce the time you're spending switching back and forth between windows as well as the number of leads you're losing by integrating your call tracking and CRM applications.

Or maybe you're struggling to keep up with repetitive customer calls to remind them of an upcoming appointment, notify them of a change to their account or even wish them a happy birthday. Use broadcast messaging technology to prerecord the information you want them to know and let the application relay the message for you.

By using technology to your advantage, getting that task list checked off will be less of a nightmare.

What techniques do you use to create more time in your busy work schedule? Let us know in the comments.

Call Tracking Isn't Just Tracking Calls Anymore

When caller ID was introduced, the world was revolutionized. We no longer had to pick up the phone to know who was calling. We’ve come a long way since then. Now, customers expect you to know why they’re calling, give them instant answers and quickly solve any issues they have. This can be a feat for any business, but luckily there’s a solution.

Here are three ways call tracking can help your business succeed.

Be Prepared for Callers’ Questions

When it comes to reducing call handling times, getting the caller off the line ASAP isn’t the goal. After all, they want to know that you can meet their needs. Instead, focus on simplifying processes like looking up caller information, taking journal notes about the call and recording pertinent caller information.

If you want to reduce call handling times without sacrificing customer service, try a Windows desktop application such as Callbright Interactive, which pulls up information about your calls in real time. It’ll allow you to monitor inbound and outbound calls, receive call notifications, listen to call recordings and update lead information directly from your desktop.

Send Prerecorded Messages to Prospects and Customers

It can take a while to make sales and marketing calls to your customers and prospects, especially when you consider the time it takes to dial the number, wait for the line to connect and slip in short breaks between calls. In a single hour, an agent will only spend an average of 55-60 percent actually talking to a customer. Save time, energy and money by sending prerecorded custom messages to your customers with our Broadcast Message Manager.

Maximize Your Online-to-Offline Conversions

Ever lost an important sale because you overlooked a web lead that got lost in your inbox? Ouch. Keeping track of those leads can be difficult, but it’s important because the longer a prospect waits to hear back from a sales rep, the more likely they are to take their business elsewhere.

Implement an online-to-offline conversion tool like Lead Chaser that uses text-to-speech technology to convert the contents of the form to a recording. The agent then has the option to immediately call the prospect without even checking their email first!

How will you use call tracking to enhance your business? Let us know in the comments!